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30-Day Returns
You may request a return within 30 days of receiving your order.
You do not need to provide a reason for changing your mind.
This 30-day return policy is offered in addition to any statutory rights available to you under applicable UK consumer law.
Our commercial 30-day return policy applies to personalised products on the same terms as other products. Personalisation alone is not a reason to refuse an eligible return.
After notifying us of your return within 30 days of receiving your order, please send the goods back within 14 days of that notification. This applies to returns under our commercial policy, including personalised products.
Your Statutory Cancellation Right
For eligible online purchases, UK consumers generally have 14 days, starting the day after delivery, to notify us that they wish to cancel without giving a reason. They then have 14 days from that notification to send the goods back.
You may notify us using the cancellation form in Annex 2 of our General Conditions of Sale or any other clear statement, including an email. Exercising a statutory cancellation right does not require our approval. Our 30-day commercial policy is additional to these rights.
Return Eligibility
For a return to be accepted:
Customers may inspect products as reasonably necessary to establish their nature, characteristics and suitability.
All returns remain subject to your statutory consumer rights.
Return Shipping Costs
Return shipping is free.
Drevelia will provide return instructions and a prepaid return label after you notify us of your return. These instructions do not make a statutory cancellation conditional on our approval.
No restocking fee is charged for an eligible return.
Please do not send a parcel back before contacting us and receiving return instructions.
How to Start a Return
We provide a prepaid return label and the address to use. Please use the address shown on the label; our registered business address cannot receive returned parcels.
Damaged or Defective Items
If your order arrives damaged or a product is defective, contact us at contact@drevelia.com.
Please include your order number and photographs clearly showing the issue.
After reviewing your request, we will offer an appropriate replacement or refund at no additional cost to you.
Your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods are not affected by this policy.
Refund Processing
Refunds for eligible returns under our commercial 30-day policy will be issued without undue delay and no later than 14 days after we receive the returned goods or, if earlier, evidence that they have been sent back.
For a statutory cancellation, reimbursement is due without undue delay and within 14 days after you notify us. Unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods or evidence of their return, whichever is earlier. We will then reimburse you without undue delay and no later than 14 days after that earlier event. These rules do not limit your other statutory remedies.
Refunds will be issued to the original payment method unless you expressly agree otherwise. We will notify you by email when the refund is issued. Bank or payment-provider processing time is separate from our refund deadline.
Once your refund has been issued, your bank, card issuer or payment provider may require additional time for the funds to appear in your account, typically 7–14 days depending on the financial institution.
Because standard shipping is free, there is no standard outbound shipping charge to deduct from your refund.
Reduced Refunds
Where permitted by applicable law, if a returned item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning and its value has consequently been reduced, we may make an appropriate deduction from the refund.
We will contact you before making any such deduction.
This does not affect your statutory rights in relation to faulty or non-conforming goods.
Exchanges
If you would like a different product, size or colour, contact us at contact@drevelia.com.
Depending on the circumstances and product availability, we may arrange an exchange or ask you to return the original item before placing a new order.
For defective or damaged items, an eligible replacement will be provided free of charge.
Your Legal Rights
Nothing in this Return & Refund Policy limits or excludes any rights that cannot legally be excluded under applicable consumer protection law.
Contact
For returns, refunds, damaged products or any other order issue:
