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At Drevelia, we take care to prepare and package every order securely before dispatch.
Shipping Area
We currently ship exclusively to the United Kingdom.
Please provide a complete and accurate delivery address when placing your order.
Shipping Options and Costs
Free Standard Shipping — £0.00 on every order, with no minimum purchase required.
There are no additional shipping charges for standard delivery.
Any applicable taxes or charges collected by Drevelia will be displayed at checkout before payment. You will not be asked to pay any additional customs duties, import taxes or carrier clearance fees on delivery.
Processing Time
Orders are prepared and dispatched within 1–3 working days, excluding weekends and public holidays.
Orders placed during weekends or public holidays will begin processing on the next working day.
Delivery Time
Once your order has been processed and dispatched, the estimated delivery time is:
6–9 working days
The total estimated delivery time from the date your order is placed is therefore approximately:
7–12 working days
Delivery times are estimates and may occasionally vary during busy periods, public holidays, promotional events, severe weather or circumstances outside our reasonable control.
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Every dispatched order is tracked.
The carrier used may vary depending on the order, delivery location, parcel size and product availability.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and information on how to follow your parcel.
If you experience any issue with the delivery of your order, contact us at:
Damaged on Arrival
If your order arrives damaged or a product presents a defect, please contact us as soon as possible at contact@drevelia.com and include:
After reviewing the issue, we will arrange a replacement or refund, as appropriate, at no additional cost to you.
This does not affect your statutory consumer rights.
Lost Packages
If your order has not arrived within the expected delivery period, contact us at contact@drevelia.com.
We will investigate the shipment with the relevant carrier. If the parcel is confirmed as lost, we will arrange a replacement or refund as appropriate.
Incorrect Address and Failed Delivery
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your delivery details, contact us as soon as possible at contact@drevelia.com.
We will do our best to update the address before dispatch. Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
Order Changes and Cancellation
If you need to change or cancel an order, contact us as soon as possible at contact@drevelia.com.
If the order has not yet been dispatched, we will do our best to accommodate your request.
If the order has already been dispatched, you may use our Return & Refund Policy once you receive it.
Contact
For any question concerning shipping or delivery:
